Welcome to The Loyalty Report 2018

The largest global study of its kind. In partnership with Visa, The Loyalty Report 2018 is recognized as the industry’s leading report on customer engagement, loyalty attitudes, behaviors, drivers and disruption. Now in its eighth year, the expanded 2018 global report features an unprecedented assessment of over 800 Loyalty Programs, in 18 markets, by more than 50,000 consumers across a range and 50 attributes of key sectors.